Docs / Help
Troubleshooting
Most problems show up as a short message in a cell or a pop-up. Find yours below. If it is not here, email support@stacksushi.com and include the message and a screenshot.
Cells that failed are red. Click one to read the full message. Fix the cause, then use Run → Only cells that failed last time to retry just those (see Running columns).
Key problems
| You see | What it means and what to do |
|---|---|
| Anthropic or OpenAI rejected your API key | The key is wrong, expired or revoked. Paste it again in Keys & secrets. Check for a space at either end. |
| Not authorized or Access denied (401, 403), sometimes naming a key | The provider did not accept the key. Add or replace it (API keys). Some providers need a “master” key for certain calls. |
| …says your account is out of credit or over its spending limit | This is on the provider's side. Top up or raise the limit there. |
| A key is named but missing | The column uses {{secret.NAME}} and no key with that name is saved. Add it in Keys & secrets. |
Problems while running
| You see | What it means and what to do |
|---|---|
| Rate limit reached (429) | Too many requests at once. Lower Rows processed at the same time in Settings and retry. Rate-limited rows also retry on their own. |
| …is having problems, 500, 502, 503, 504, timed out | The provider is struggling. Wait a few minutes and retry the failed cells. |
| Not found (404) — check the URL | The address in an API column is wrong, or the column it uses is empty. |
| Couldn't connect (network or CORS) | Your browser could not call that service directly. Tick Send through the Stacksushi proxy in the column's settings. |
| Row 1 has nothing in the column(s) you picked, so it was skipped | The test row is empty in the columns you chose. Pick other columns, or fill them in. |
| You've used all … API credits in this billing period | You are out of credits. The run stops, and the message says when they reset (your billing date). Upgrade for more, or wait for the reset. Free things such as formulas and cleaning still work. See Plans and credits. |
| A cell says No result found | Not an error. The provider did not know that person or company. Try another provider or a waterfall. |
| Found, but failed the email check | A waterfall found an address but your email checker said it is not valid. It is deliberately not kept. See the waterfall guide. |
| Nothing happened after I created a column | New columns do not always run. Click Run columns…, test on one row and run. |
| I ran something by mistake | Click Undo last run at the top right of the table. |
Problems with your data
| You see | What it means and what to do |
|---|---|
| Names or accents look wrong after an import | Save the file as CSV UTF-8 from Excel or Google Sheets and import again. |
| A date filter finds the wrong rows | Check the small line under the date box that shows how your date was read. 07/04 can mean April 7 or July 4. See Finding things. |
| Fewer lookup matches than expected | Tick Match web addresses loosely so https://www. and slashes are ignored (Lookup). |
| My filters disappeared | Filters are remembered on the same device only. On another browser, set them again or use a saved view there. |
Problems with limits and billing
| You see | What it means and what to do |
|---|---|
| Only … more rows fit or You've reached the … plan's limit of … rows | You hit your plan's row limit (all workbooks together). Delete rows, import fewer, or upgrade. Your data is safe. |
| My credits went down but I got no result | “No result found” still costs a credit because the provider answered. So does a request the provider rejects, which includes a wrong key with some providers. Requests that never get an answer (provider down, timeout, rate limit) are given back. Use Test on row 1 to check a key before a long run. |
| I upgraded but it still says Free | Refresh the page. If it still shows Free after a few minutes, email support with the email you paid with. |
| My plan says Cancelled but I can still use it | That is right. You keep the plan until the end of the period you paid for. |
Still stuck?
Email support@stacksushi.com. The fastest fix comes with: what you were doing, the exact message, a screenshot, and which table or column it was on. Never send us your keys.
Stuck, or something looks wrong? Email support@stacksushi.com and tell us what you clicked and what you saw. A screenshot helps a lot.